HVA Products,
Inc. (“HVA”) Privacy Pledge
HVA is committed to protecting your
privacy. That is because we base our business on the trust you place in us. This policy
describes our practices regarding personal and account information collected through
our Web site. In this policy, “personal and account information” means your name,
company name, account number, address, telephone number, and e-mail address plus other
information that personally identifies you, including your industry, the number of
employees at your company, and purchase history, and “we” and “us” means HVA as well
as its affiliated companies.
We reserve the right to modify this privacy policy from time to time. You should visit
our Web site periodically to review any changes.
How much information must I share?
The amount and type of information we collect from you depends on your activities
and use of our Web site. Below, we explain what information we collect.
When you browse our Web site
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IP address - We collect your IP address to measure our Web site traffic and to help
provide a relevant shopping experience.
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Referral Web site. If you come to our Web site via a link, we collect the location
of the link that referred you.
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Browser type. We collect information about the browser you are using to help optimize
our Web site for visitors.
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Movements through our Web site. We keep track of pages you visit to help provide you
with a more personalized shopping experience.
When you make purchases through our Web site
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We collect your name, address and payment information to process your order. However,
you may provide credit card and purchase order numbers by telephone.
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We collect information contained in “cookies,” such as your purchases and log in data,
to personalize your shopping experience. Your browser must be set to accept cookies
if you wish to add items to a shopping cart.
When you create an E-Account on our Web site
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We collect your user name, password, e-mail address
When you communicate with us through our Web site
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We collect your e-mail address and the other information that you provide in order
to respond to your communication.
Is my personal or account information used for any other
purpose?
We may use your personal and account information to provide products or services you
have requested, respond to a communication from you, contact you, and as otherwise
described in this policy.
We may occasionally send you promotional or product information. If
you do not wish to receive promotional or product information, you may opt out of
future communications by following the instructions in the e-mail communication or
contacting your account manager.
We may also analyze and act upon your personal and account information as
part of our standard business practices. We occasionally purchase from third
parties commercial information such as company size, number of employees and annual
sales of other companies. We may use this commercial information along with your personal
and account information to customize our offerings to you, as well as for our internal
use.
In addition, in order to measure how we are doing and to better understand how we
can improve our product offerings, we or one of our service providers or strategic
partners may contact you by telephone or e-mail and solicit your participation in
research.
If you become our customer, we may send you updates on important information about
our company and services.
Will my personal and account information be provided to
any other party?
We restrict access to your personal and account information to those who need access
to use it as set forth in this policy. Only authorized personnel are permitted to
see your E-Account password. Your other personal and account information may be disclosed
to third parties in limited circumstances. For example, we may share your personal
and account information with our service providers and strategic partners and with
suppliers and other entities involved in transactions you have initiated. We may disclose
your personal and account information to respond to subpoenas, court orders, or other
legal process, as required by law, or to establish or exercise our legal rights or
defend against legal claims. Your personal and account information may also be disclosed
in connection with a sale of some or all of our business or a merger with another
company.
How do you protect my personal and account information?
We use 128-bit encryption technology and Secure Socket Layers (“SSL”) in all areas
where your personal and account information is required. Our Web site is certified
by GeoTrust, which
verifies that our Web site is authentic and that we use SSL security. To view our
VeriSign certificate, click on the image of the closed lock or the solid key at the
bottom of your browser window. Our Web site security information will appear.
In addition, your personal and account information and transaction history are kept
behind our firewall on separate servers. All transaction information is processed
under encrypted channels, although you may choose unencrypted processing.
How can I give you feedback or contact you?
Simply click
here. Please note that messages become our property and, unless you direct
otherwise, may be used by us for promotional purposes.
How can I correct inaccurate information?
You may correct some personal and account information maintained in your E-Account
through your E-Account. To correct other information, please contact your account
manager
Last update: 03/05/04 |